Do you lead with your best question? Do you have a plan? Do you let the other person think they are in control? We invited some of our health care industry clients to a training session to explore how to have difficult conversations with employees, in an interview, or even an investigation. For 3 hours we learned alongside our clients how to enhance our ability to obtain the truthful information we are seeking to ensure the health and wellness of our client’s patients, organizations, and to make us better at representing them.
The methodology is not traditional but integrates current business communication research and best practices to provide a modern alternative to participating in goal-oriented and organic business interactions.
Our guest speaker, Michael Reddington – Certified Forensic Interviewer, created the Disciplined Listening Method to provide executives, team leaders, human resource professionals and business development professionals with the advantages they need to connect with their audiences, strengthen relationships, uncover new alternatives, and influence agreements.
“Whether you are investigating a problem employee, trying to determine if malpractice has occurred in your facility, or you are defending a case where you have to depose witnesses, what we learned with Mike Reddington was a value add to every situation. Our entire team and our clients left our session with new tools and strategies for getting what you want out of any form of interview.”
An important take away from the day was to stop chasing information in your interactions. Understand how every interaction impacts your long and short term goals and let the information come to you!
More About Michael Reddington
Michael created the Disciplined Listening Method after identifying that the cognitive process which drives interview subjects to commit to saying, “I did it” is nearly identical to the cognitive process that drives employees and customers to commit to saying “I’ll do it” and “I’ll buy it”. As a result, The Disciplined Listening Method integrates business communication research and best practices with non-confrontational interview and interrogation techniques to teach executives the skills and perspectives they need to use the truth to their advantage.
Michael has been invited by companies, government agencies and executive groups to facilitate his programs across the United States, Canada, The United Kingdom, Ireland, Europe, Africa and the Middle East. He has conducted over one thousand programs and educated over ten thousand participants from over 50 countries on topics including leadership communication, sales, negotiation, customer service, public speaking, interview and interrogation techniques.